Terms of service

Effective 7 October 2026 · Golden Key Holdings LLC, trading as NxtSeat

1. The agreement

These terms are an agreement between you and Golden Key Holdings LLC ("NxtSeat", "we", "us"), which operates the NxtSeat apps, website and phone service. By creating an account, booking an appointment, or calling a business through our phone service, you accept them. If you do not accept them, do not use the service.

Our privacy policy forms part of these terms. You must be at least 13 years old, and at least 18 to run a business on NxtSeat.

2. What NxtSeat does

NxtSeat is a booking platform for independent appointment businesses, with an automated phone receptionist that answers a business's line, quotes its services and prices, takes bookings, and sends the customer a text to confirm. We provide the software. We do not provide haircuts, treatments, or any other service you book.

3. Your account

Give us accurate details and keep them up to date. You are responsible for what happens under your account, so keep your password to yourself and tell us at once if you think someone else has it. We verify new accounts by sending a one-time code to your email address or phone number; you are responsible for keeping access to those.

4. Our role in your booking

Your appointment is a contract between you and the business, not between you and us. The business sets its own services, prices, opening hours, staff and policies, and is responsible for the service it provides and for the accuracy of what it publishes. We pass that information on; we do not verify it and we do not guarantee it.

If something goes wrong with an appointment, raise it with the business first. We will help where we can, but we are not a party to the appointment and we cannot provide, reschedule or refund a service on a business's behalf without its agreement.

5. The automated assistant

Calls to a participating business may be answered by an automated assistant rather than a person. It will tell you so. You may ask for a person at any time, and the call will be transferred, or the business will be asked to call you back.

The assistant reads the business's services, prices, hours and availability at the moment of the call, so what it tells you is what the business has published. It is automated software and it can still be wrong, mishear, or fail. Treat the written confirmation, not the conversation, as the record of your booking, and check it. If the confirmation does not match what you agreed, contact the business.

The assistant is not for emergencies. It cannot reach emergency services. In an emergency, hang up and call 911.

6. Bookings and cancellations

A booking is confirmed when you receive the confirmation. Each business publishes its own cancellation and no-show policy, which is shown before you book and which applies to your appointment. Where that policy allows a fee for a late cancellation or a no-show, the business may charge it to the card you have authorised, and you will receive a text saying what was charged and why.

You may cancel or change an appointment in the app, or by replying to the confirmation text, subject to that policy. A business may cancel your appointment; if it does, you are entitled to a refund of anything you have paid for it.

7. Payments

Payments are processed by Stripe, and your card details go to Stripe directly. We never see or store your card number. Adding a card authorises the business to charge it for the service you booked and for any fee its published policy allows.

Prices are shown in US dollars and include any tax where stated. Refunds are at the business's discretion under its own policy, except where the law says otherwise. If you dispute a charge with your bank, we will give the business the records it needs to respond.

8. Messaging terms

These terms govern the text messages sent through NxtSeat. Each business sends from its own phone number, under its own name and its own carrier registration.

Messages about your appointment

When you book, you will receive messages about that appointment: confirmation, any change or cancellation, a reminder about 12 hours beforehand, and a notice if a fee is charged. These are part of the service you asked for, and they are sent whether or not you have agreed to marketing.

Marketing messages

Offers, and reminders that you are about due to rebook, are sent only if you have explicitly agreed, by checking the box at signup, turning the switch on in the app under Settings → Notifications, or telling the business in person. Agreeing to marketing is never a condition of booking or of buying anything. Marketing is limited to one message per customer per 30 days across all campaigns.

How to stop

Reply STOP — or UNSUBSCRIBE, CANCEL, END or QUIT — to any message and marketing from that business to that number stops immediately. Reply START to turn it back on. You may also use the switch in the app at any time. Stopping marketing does not cancel your bookings, and you will still receive the confirmation for an appointment you make.

Help, costs and delivery

Reply HELP for help, or write to support@nxtseat.com. Message frequency varies with how often you book. Message and data rates may apply, and are a matter between you and your mobile carrier. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and we cannot guarantee it.

Keep the mobile number on your account current. If you give up a number or pass it to someone else, change it in the app, so that messages intended for you do not reach a stranger.

We will not share your mobile number or your messaging consent with any third party or affiliate for their own marketing. See section 4 of our privacy policy.

9. If you run a business on NxtSeat

The following applies in addition to everything above.

• Your content is yours, and it is your responsibility. Services, prices, hours, staff and policies are published by you. Keep them accurate: the assistant quotes them to callers exactly as you have set them.
• Carrier registration is mandatory. US law and carrier rules require every business sending automated texts to US mobile numbers to be registered, including for booking confirmations. We will submit the registration on your behalf using the details you give us. Those details must be accurate and must match your legal registration. No texts can be sent from your number until the registration is approved, and approval is decided by the carriers, not by us: it commonly takes days and can take weeks.
• You are responsible for consent. You may send marketing only to customers who have agreed to receive it through NxtSeat. Do not import, buy or upload a list of numbers, and do not record consent that was not given. We may suspend messaging on your account if we have reason to believe consent was not properly obtained.
• Your customers' information is for serving your customers. You may use what you see in NxtSeat to run your business. You may not sell it, or pass it to anyone else for their marketing.
• Fees. Subscription and usage fees, including per-call and per-message charges, are as quoted to you in writing. Telephone numbers, carrier registration and message traffic are charged through by the relevant provider at cost plus any margin stated in your quotation.
• You must honour bookings the assistant has confirmed on your behalf, within the availability you published.

10. Acceptable use

You must not:

• Use NxtSeat to send unlawful, misleading, harassing, or unsolicited messages.
• Make bookings you do not intend to keep, or book on someone else's behalf without their agreement.
• Try to reach another business's or another customer's data.
• Probe, scrape, overload or interfere with the service, or circumvent any rate limit or security control.
• Reverse engineer the software, or resell access to it, without our written agreement.
• Impersonate anyone, or misstate your business's legal identity in a carrier registration.

11. Intellectual property

The NxtSeat software, name and logo belong to us. You get a limited, revocable, non-exclusive right to use the service while this agreement lasts, and nothing more. Your own content — your business details, photographs and customer records — remains yours, and you grant us only the licence we need to operate the service for you.

12. Disclaimers and liability

The service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that the assistant will answer every call, or that every message will be delivered. The service depends on telephone carriers, messaging carriers, payment processors and cloud providers that we do not control.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost bookings, lost revenue or lost goodwill, however caused. Our total liability for any claim is limited to the greater of the fees you paid us in the 3 months before the claim arose, or one hundred US dollars ($100).

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

13. Suspension and termination

You may close your account at any time in the app. We may suspend or close an account that breaches these terms, that puts the service or other users at risk, or where we are required to. Where it is reasonable to do so, we will warn you first and give you a chance to put it right.

On termination, your right to use the service ends. Bookings already confirmed, fees already due, and the record-keeping described in our privacy policy survive it.

14. Governing law and disputes

These terms are governed by the laws of the State of TODO: state of LLC registration and of the United States, without regard to conflict-of-laws rules. The state and federal courts located in TODO: county, state have exclusive jurisdiction, and you and we each consent to that venue.

Before filing anything, write to support@nxtseat.com describing the dispute, and give us 30 days to resolve it. Most problems are settled this way.

15. Changes

We may change these terms. We will update the effective date above, and for a material change we will give you notice in the app or by email before it takes effect. Continuing to use the service after that means you accept the change. If you do not, close your account.

16. Contact us

Golden Key Holdings LLC
5620 SW 39th St, West Park, FL 33023
support@nxtseat.com